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Customer Experience Ambassador

2 months ago

New York, New York, United States Capital One Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Café Ambassador. As a key member of our community, you will be responsible for creating memorable experiences and driving brand awareness at our Cafés.

Key Responsibilities:

  • Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome.
  • Proactively engage with customers and the community in all areas of the Café, providing exceptional customer service and support.
  • Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
  • Be a team player and work with an energized team of Ambassadors, helping to inspire teammates as they inspire you.
  • Stay curious, adaptable, and have a desire to learn and grow through self-development.
  • Continually learn new digital and technical skills to stay up-to-date with industry trends.
  • Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
  • Volunteer within the community and be an advocate for financial literacy.

Requirements:

  • High School Diploma, GED, or Equivalent Certification.
  • At least 1 year of Retail, Sales, or Customer Service experience.
  • Associate's degree preferred.
  • 2+ years of Retail or Customer-facing experience preferred.
  • Proficient in G-Suite.
  • Strong written and oral communication skills.

What We Offer:

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.