Cybersecurity Operations Officer

4 days ago


Pensacola, Florida, United States Triangle Cyber, LLC Full time
Job Description

**About Triangle Cyber, LLC**

We are a leading provider of IT/Cybersecurity solutions for the US Government. Our team of professionals is dedicated to delivering high-quality services that meet the evolving needs of our clients.

Job Summary

We are seeking a highly skilled Cyber Watch Officer / Systems Administrator to join our team. The successful candidate will provide Tier 1 (HelpDesk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. The ideal candidate will have a strong background in IT/Cybersecurity and excellent communication skills.

Key Responsibilities

  • Provide Tier 1 (HelpDesk) and Tier 2 (Escalation) Support: The Cyber Watch Officer / Systems Administrator will provide technical support to our clients, identifying and resolving problems in a timely and efficient manner.
  • Escalate and Communicate Status: The successful candidate will escalate complex issues to senior team members and communicate status to agency management and internal customers.
  • Observe, Analyze, and Report Data: The Cyber Watch Officer / Systems Administrator will observe and analyze data to identify trends and areas for improvement.
  • Perform Repairs and Maintenance: The successful candidate will perform repairs and maintenance on equipment as needed.
  • Use Engineering and Documentation: The Cyber Watch Officer / Systems Administrator will use various engineering and documentation to perform assigned tasks.
  • Shift Work: The position requires shift work, including evenings, weekends, and holidays.

Requirements

  • US Citizenship: The successful candidate must be a US citizen.
  • Top Secret Clearance: The Cyber Watch Officer / Systems Administrator must have an active Top Secret clearance and be able to obtain TS/SCI clearance.
  • DHS Suitability: The successful candidate must be able to obtain DHS Suitability.
  • IT Experience: The Cyber Watch Officer / Systems Administrator must have 2+ years of directly relevant NOC ServiceDesk Tier-1 experience, including Windows or Linux Systems Administration, general troubleshooting, triage, or performance of specific tasks.
  • Education: The successful candidate must have a Bachelor's degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or a related discipline. Six (6) years of directly relevant experience may be substituted for a degree.
  • Shift Work: The position requires shift work, including evenings, weekends, and holidays.
  • Technical Skills: The Cyber Watch Officer / Systems Administrator must have experience with M365, Call Distribution Systems, Microsoft Windows (10, 11), SharePoint, VMware, Red Hat, and system health monitoring and status reporting.
  • Documentation: The successful candidate must have experience documenting problems and resolutions using an IT Service Management (ITSM) incident tracking/ticketing system.
  • Administrative Duties: The Cyber Watch Officer / Systems Administrator must have experience performing various administrative duties and providing technical assistance to remotely located users.

Desired Skills and Certifications

  • Agile Environment: Experience working in an Agile environment is desired.
  • ITIL Methodology: Experience with ITIL methodology is desired.
  • Shell Scripts and Scripting Languages: Experience with shell scripts and scripting languages, such as Bourne shell (sh), GNU Bourne-Again shell (bash), C shell (csh), Korn shell (ksh), Z shell (zsh), Python, PERL, Powershell, etc.
  • Networking: Experience with TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), cloud networking, etc.
  • Incident Response: Experience performing incident response (tiered support model), using an Incident Management System.
  • Tier II Experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
  • Tier III Experience: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
  • Customer Interface: Experience interfacing directly with customers and the program management team.
  • Status Reporting: Experience providing status to program management and inputs to customer status reports.
  • Certifications: Desired certifications include DoDI M IAT Level II Technical Certification (Security+ CE, CCNA + Security, SSCP, CISSP) or equivalent, and Information Technology Infrastructure Library (ITIL) certification.


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