Assistant Restaurant General Manager
6 days ago
We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at HZ Coffee Group LLC. As an Assistant Restaurant Manager, you will play a key role in supporting the Restaurant Manager and team to deliver exceptional customer experiences, drive sales, and maintain operational excellence.
Key Responsibilities- Leadership and Team Management
- Recruit, hire, onboard, and develop restaurant team members
- Assist team and shift lead performance appraisal process
- Coach restaurant team members to drive sales, improve profitability, and guest satisfaction
- Operations and Management
- Support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies, and procedures
- Ensure brand standards, recipes, and systems are executed
- Manage cash over/short in the restaurant and ensure team members are following franchisee's cash management policies
- Guest Experience and Sales
- Create and maintain a guest-focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicate restaurant priorities, goals, and results to restaurant team members
- Training and Development
- Oversee brand training programs, schedule, train, validate, certify team, and shift lead staff
- Execute new product rollouts, including training, marketing, and sampling where applicable
- Education and Experience
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant, or hospitality
- Key Competencies
- Good analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On-time, demonstrates honesty, and positive attitude
- Willingness to learn and embrace change
- Ability to train and develop a team
- Guest-focused
- Time management
- Problem-solving
- Motivating others
• Standing on feet
• Repetitive motion including bending, stooping, and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space
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