Assistant Restaurant General Manager

6 days ago


Pompano Beach, Florida, United States HZ Coffee Group LLC Full time
Job Summary

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at HZ Coffee Group LLC. As an Assistant Restaurant Manager, you will play a key role in supporting the Restaurant Manager and team to deliver exceptional customer experiences, drive sales, and maintain operational excellence.

Key Responsibilities
  • Leadership and Team Management
    • Recruit, hire, onboard, and develop restaurant team members
    • Assist team and shift lead performance appraisal process
    • Coach restaurant team members to drive sales, improve profitability, and guest satisfaction
  • Operations and Management
    • Support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies, and procedures
    • Ensure brand standards, recipes, and systems are executed
    • Manage cash over/short in the restaurant and ensure team members are following franchisee's cash management policies
  • Guest Experience and Sales
    • Create and maintain a guest-focused culture in the restaurant
    • Review guest feedback results and implement action plans to drive improvement
    • Communicate restaurant priorities, goals, and results to restaurant team members
  • Training and Development
    • Oversee brand training programs, schedule, train, validate, certify team, and shift lead staff
    • Execute new product rollouts, including training, marketing, and sampling where applicable
Requirements
  • Education and Experience
    • Basic computer skills
    • Fluent in spoken and written English
    • Basic math and financial management
    • Previous leadership experience in retail, restaurant, or hospitality
  • Key Competencies
    • Good analytical skills and business acumen
    • Works well with others in a fun, fast-paced team environment
    • On-time, demonstrates honesty, and positive attitude
    • Willingness to learn and embrace change
    • Ability to train and develop a team
    • Guest-focused
    • Time management
    • Problem-solving
    • Motivating others
Physical Demands/Working Conditions


• Standing on feet


• Repetitive motion including bending, stooping, and reaching


• Lifting packages (if applicable)


• Wearing a headset (if applicable)


• Working in a small space



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