Floor Manager
4 weeks ago
Position Overview:
The Floor Manager at Sands Waterfront Restaurant is responsible for overseeing the daily operations of the outdoor dining area, ensuring exceptional service, and maintaining a seamless guest experience. This role requires strong leadership, excellent communication skills, and a hands-on approach to managing a dynamic team in a fast-paced environment.
Key Responsibilities:
Team Management:Lead, train, and mentor front-of-house staff, including servers, bussers, and hosts, ensuring they deliver outstanding service.
Schedule staff shifts, ensuring appropriate coverage during peak hours while managing labor costs.
Conduct pre-shift meetings to communicate daily specials, service expectations, and any updates.
Handle staff conflicts, performance issues, and disciplinary actions in coordination with HR.
Guest Experience:
Greet and interact with guests, ensuring their needs are met and their dining experience exceeds expectations.
Address and resolve guest complaints or issues promptly, ensuring a positive outcome.
Monitor and maintain cleanliness and ambiance of the outdoor dining area, ensuring compliance with health and safety regulations.
Operational Efficiency:
Oversee the setup and breakdown of the outdoor dining area, ensuring it is done efficiently and to standard.
Manage inventory of front-of-house supplies, including ordering and stocking as needed.
Collaborate with the kitchen team to ensure timely and accurate food service, addressing any issues that arise.
Sales and Revenue:
Support the implementation of promotional activities and special events to drive sales.
Monitor sales performance, identify opportunities for upselling, and coach staff on techniques to increase revenue.
Assist in managing the restaurant's budget by controlling costs, including labor, supplies, and waste.
Health and Safety:
Ensure adherence to all health, safety, and sanitation standards in the outdoor dining area.
Conduct regular inspections to identify and address any potential safety hazards.
Maintain compliance with local, state, and federal regulations, including COVID-19 safety protocols.
Qualifications:Proven experience as a Floor Manager or in a similar supervisory role in a high-volume restaurant setting, preferably with outdoor dining experience.
Strong leadership skills with the ability to motivate and manage a diverse team.
Excellent interpersonal and communication skills, with a focus on guest satisfaction.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Knowledge of restaurant operations, including POS systems, inventory management, and scheduling.
Flexibility to work evenings, weekends, and holidays as required.
Physical Requirements:Ability to stand and walk for extended periods.
Capability to lift and carry up to 30 pounds.
Willingness to work in various weather conditions, as the position is primarily outdoors.
Compensation:
Competitive salary, benefits package, and opportunities for growth within the company.
Source: Hospitality Online
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