Technology Support Specialist

5 days ago


Suwanee, Georgia, United States Gwinnett County Public Schools Full time
Job Summary

We are seeking a highly skilled Technology Support Specialist to join our team at Gwinnett County Public Schools. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and students.

Key Responsibilities
  • Provide on-site technical support and assistance to staff and students
  • Install, configure, and maintain hardware and software systems
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with the local school technology team to plan and deliver staff development and training in the use of technology
  • Assist in the planning and delivery of staff development and training in the use of technology
  • Ensure all devices used for online testing are ready and functioning properly
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • Five years of experience in a technical support role or equivalent experience
  • Valid Georgia driver's license required
  • Industry standard certifications related to desktop/laptop (OS, HW, SW) and user administration within a Microsoft Active Directory environment preferred
Preferred Qualifications
  • CompTIA A+ certification and CompTIA Network+ Certification
  • Experience with anti-virus, fast ethernet, wireless connectivity, data backup and restoration, AV support, and network printing technologies
Working Conditions

This position requires frequent sitting, talking, hearing, standing, and walking. The employee may be required to use hands to touch, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.



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