IT Support Specialist

1 week ago


Suwanee, Georgia, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers.

Key Responsibilities:

  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Manage and resolve technical issues in a timely and efficient manner.
  • Collaborate with other IT teams to resolve complex technical issues.
  • Document and track technical issues and resolutions.
  • Participate in on-call rotation to provide after-hours support.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Familiarity with troubleshooting networking equipment and TCP/IP.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Preferred Qualifications:

  • Dell certification.
  • Experience with Microsoft SCSM and O365.
  • Knowledge of ITIL processes.

About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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