CAD/CAM Technical Support Specialist

4 weeks ago


Suwanee, Georgia, United States ZUBLER USA LLC Full time
Job Description

At ZUBLER USA LLC, we are seeking a highly skilled CAD/CAM Technical Support Specialist to join our team. The successful candidate will provide technical support for Dental Milling machines, CAM software, Dental Scanners & CAD software, and ensure quality assurance of equipment to be sold.

Key Responsibilities:

  • Provide technical support for Dental Milling machines, CAM software, Dental Scanners & CAD software.
  • Coordinate equipment installation and training for customers.
  • Ensure quality assurance of equipment to be sold.
  • Write documents for customer use, such as user manuals and training materials.
  • Collaborate with internal teams to resolve complex technical issues and ensure customer satisfaction.
  • Document customer interactions, including technical issues and resolutions, in our customer support database.
  • Maintain up-to-date knowledge of CAD/CAM technology trends and best practices to provide the highest level of support to customers.

Requirements:

  • Associate or bachelor's degree in a related field or equivalent work experience.
  • 2+ years of technical support experience in a CAD/CAM environment.
  • Strong technical skills and understanding of Dental Milling machines, CAM software, Dental Scanners & CAD software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Willingness to work occasional overtime and weekends as needed.

Working Hours and Physical Requirements:

  • The normal working hours for this position are 8:00 am to 5:00 pm, Monday through Friday, with occasional overtime and weekend work as needed.
  • This position is estimated to be 50% travel time.
  • Works in a manufacturing setting with exposure to significant temperature variability, heat, noise, chemical odors, rotating and stationary equipment.
  • Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Speech and hearing sufficient for constant in-person and telephone communication.
  • Manual dexterity sufficient for manipulation of equipment gauges production materials and small hand tools and to perform repetitive motions of the upper extremity, hands and/or wrists.
  • High level of visual acuity to perform material and equipment inspections.
  • Ability to stand for extended periods at a workstation and to move freely throughout the warehouse, production, and office area.
  • Ability to sit for extended periods of time at a desk, in company vehicles, on plane flights, etc.


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