CAD/CAM Technical Support Specialist
4 weeks ago
At ZUBLER USA LLC, we are seeking a highly skilled CAD/CAM Technical Support Specialist to join our team. The successful candidate will provide technical support for Dental Milling machines, CAM software, Dental Scanners & CAD software, and ensure quality assurance of equipment to be sold.
Key Responsibilities:
- Provide technical support for Dental Milling machines, CAM software, Dental Scanners & CAD software.
- Coordinate equipment installation and training for customers.
- Ensure quality assurance of equipment to be sold.
- Write documents for customer use, such as user manuals and training materials.
- Collaborate with internal teams to resolve complex technical issues and ensure customer satisfaction.
- Document customer interactions, including technical issues and resolutions, in our customer support database.
- Maintain up-to-date knowledge of CAD/CAM technology trends and best practices to provide the highest level of support to customers.
Requirements:
- Associate or bachelor's degree in a related field or equivalent work experience.
- 2+ years of technical support experience in a CAD/CAM environment.
- Strong technical skills and understanding of Dental Milling machines, CAM software, Dental Scanners & CAD software.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Willingness to work occasional overtime and weekends as needed.
Working Hours and Physical Requirements:
- The normal working hours for this position are 8:00 am to 5:00 pm, Monday through Friday, with occasional overtime and weekend work as needed.
- This position is estimated to be 50% travel time.
- Works in a manufacturing setting with exposure to significant temperature variability, heat, noise, chemical odors, rotating and stationary equipment.
- Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Speech and hearing sufficient for constant in-person and telephone communication.
- Manual dexterity sufficient for manipulation of equipment gauges production materials and small hand tools and to perform repetitive motions of the upper extremity, hands and/or wrists.
- High level of visual acuity to perform material and equipment inspections.
- Ability to stand for extended periods at a workstation and to move freely throughout the warehouse, production, and office area.
- Ability to sit for extended periods of time at a desk, in company vehicles, on plane flights, etc.
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