Patient Access Representative

1 week ago


Lake Arrowhead, California, United States Mountains Community Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Mountains Community Hospital. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient flow of patients through our hospital.

Key Responsibilities
  • Answering main telephone lines and directing calls to the appropriate department or staff member
  • Obtaining accurate demographic and insurance information from patients and their families
  • Verifying insurance coverage and resolving any issues that may arise
  • Collecting co-payments and payments on accounts
  • Guiding patients through the registration process and ensuring that all necessary paperwork is completed
  • Assisting with clinical clerical functions, including coordination of patient movement and communication with physicians and nursing staff
  • Documenting patient information in the Hospital Log, as required by state regulations
Requirements
  • High school diploma or equivalent required; one to three years of related experience and/or training preferred
  • Previous receptionist/customer service experience preferred
  • Basic medical terminology experience preferred
  • Medical billing experience preferred
  • CPR certification required within six weeks of start date
Preferred Qualifications
  • Bilingual in Spanish preferred
  • Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees
What We Offer

Mountains Community Hospital offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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