Director, RHU GI Franchise, CX and Access Integration Specialist

1 week ago


Lake Forest, California, United States Pfizer Full time
Job Title: Director, RHU GI Franchise, CX and Access Integration

The RHU GI Franchise is a critical component of Pfizer's Specialty Care business, and the Director, CX and Access Integration plays a pivotal role in driving its success. This position is responsible for leading the strategy, design, and launch of best-in-class HCP, office staff, and consumer programs to ensure a seamless customer experience for Velsipity and the RHU GI portfolio of products.

Key Responsibilities:
  • Ownership of the post-Rx customer journey for HCPs, patients, and office staff
  • Driving key metrics around initiation and fulfillment through innovative CX strategies
  • Optimizing CX strategies by applying customer insights and translating them into impactful Pfizer-first initiatives
  • Leading training and delivery of CX platforms, working closely with leadership across Field Sales and Access and Reimbursement teams
  • Serving as a key member of the VELSIPITY and XELJANZ Brand Acceleration Teams
  • Partnering with HCP and consumer marketers as well as Pfizer Digital, Business Analytics and Insights, Specialty Access and Solutions, and Medical teams
Requirements:
  • 10+ years of pharmaceutical experience required
  • Undergraduate degree required; MBA preferred
  • Extensive cross-functional leadership experience required; prior brand team experience preferred
  • Bold, innovative thinking and ability to challenge norms
  • Ability to understand customer needs and translate them into meaningful strategies and tactics
  • Strong communication and presentation skills, ability to mobilize key stakeholders and engage senior leadership
  • Demonstrated success in navigating complex projects and influencing internal and external business partners to deliver results
  • Excellent negotiation and decision-making skills
  • Proven track record of operating in a fast-paced, high-energy environment
  • Enthusiasm and self-motivation are essential
Additional Information:
  • 10-20% domestic travel for POAs, Congresses, KOL engagements
  • Work Location Assignment: NYHQ


  • Lake Forest, California, United States Pfizer Full time

    Job SummaryThe RHU GI Franchise CX and Access Integration Director will lead the strategy, design, and launch of best-in-class HCP, office staff, and consumer programs to ensure a seamless customer experience for Velsipity and the RHU GI portfolio of products.Key ResponsibilitiesDevelop and execute a comprehensive CX strategy to drive business growth and...


  • Lake Forest, California, United States Pfizer Full time

    Job SummaryThe Director, CX and Access Integration is a critical role that will lead the strategy, design, and launch of best-in-class HCP, office staff, and consumer programs to ensure a seamless customer experience for Velsipity and the RHU/GI portfolio of products. This marketing role reports to the RHU/GI Franchise Access Team Lead and will work closely...


  • Lake Forest, California, United States Pfizer Full time

    Job SummaryThe RHU GI Franchise is a critical component of Pfizer's Specialty Care business, and the Director, CX and Access Integration role is essential to its continued success. This position will lead the strategy, design, and launch of best-in-class HCP, office staff, and consumer programs to ensure a seamless customer experience for Velsipity and the...


  • Lake Forest, California, United States Pfizer Full time

    Job SummaryThe Director, CX and Access Integration is a critical role that will lead the strategy, design, and launch of best-in-class HCP, office staff, and consumer programs to ensure a seamless customer experience for Velsipity and the RHU/GI portfolio of products.Key ResponsibilitiesOwnership of and responsibility for post-Rx customer journey for HCPs,...


  • Lake Forest, California, United States Del Taco Full time

    About Del TacoDel Taco is a leading fast-food chain with a strong presence in 15 states. Founded in 1964, the company operates or franchises over 560 restaurants, offering a diverse menu of Mexican and American favorites.Job SummaryWe are seeking an experienced Area Director/District Manager to lead our Franchise Location. As a key member of our team, you...


  • Lake Forest, California, United States Northwestern Medicine Full time

    Job SummaryThe Data Integrity Coordinator I plays a vital role in upholding the mission, vision, and values of Northwestern Medicine. This position requires adherence to the organization's Code of Ethics and Corporate Compliance Program, as well as compliance with all relevant policies, procedures, and guidelines.Key ResponsibilitiesEnsure data accuracy and...


  • Lake Forest, California, United States TechnoGen Full time

    MuleSoft Architect Job DescriptionWe are seeking a highly skilled MuleSoft Architect to join our team at TechnoGen. As a key member of our integration team, you will be responsible for designing and implementing MuleSoft solutions that meet the needs of our clients.Key Responsibilities:Design and implement MuleSoft integration infrastructureDevelop and...


  • Lake Forest, California, United States Avidex Full time

    About UsAvidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Director of Operations to join our dynamic team in...

  • HSE Director

    4 weeks ago


    Lake Forest, California, United States Primoris Full time

    Job Title: HSE DirectorPrimoris Power Delivery is seeking a dynamic leader to fill the role of HSE Director. As a key member of our team, you will be responsible for deploying a robust HSE management system and providing direction and guidance in the HSE strategy across our Power Delivery Regions.Key Responsibilities:Develop and administer segment accident,...


  • Lake Forest, California, United States Grainger Businesses Full time

    Job Title: Director of External CommunicationsWe are seeking a highly skilled Director of External Communications to join our team at Grainger Businesses. As a key member of our communications team, you will be responsible for developing and executing external affairs strategies to enhance and protect our brand and reputation.Key Responsibilities:Design and...

  • HSE Director

    4 weeks ago


    Lake Forest, California, United States Primoris Full time

    Job Title: HSE DirectorPrimoris Power Delivery is seeking a dynamic leader to fill the role of HSE Director. This position is responsible for deploying a robust HSE management system and providing direction and guidance in the HSE strategy across the Power Delivery Regions.Key Responsibilities:Develop and administer segment accident, loss prevention, and...

  • IT Support Specialist

    3 weeks ago


    Lake Forest, California, United States Avidex Industries LLC Full time

    Job Title: Help Desk Specialist - ITAvidex Industries LLC is seeking a highly skilled and experienced Help Desk Specialist - IT to join our dynamic team in either Lake Forest, California or Fremont, California.About UsAvidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We...


  • Lake Forest, California, United States STAAR Surgical Full time

    Job Title: Sr. Director, Global Brand EquitySTAAR Surgical is seeking a highly experienced and strategic Sr. Director, Global Brand Equity to lead our brand equity and communication activities. This role will be responsible for shaping and executing the overall brand strategy of the company and portfolio of brands.Key Responsibilities:Develop and maintain a...


  • Lake Forest, California, United States Grainger Full time

    About GraingerGrainger is a leading distributor with operations in North America, Japan, and the United Kingdom. Our purpose is to keep the world working by serving customers with a wide range of products that keep their operations running and their people safe.Job SummaryWe are seeking a skilled Security Systems Specialist to support the physical security...

  • IT Support Specialist

    3 weeks ago


    Lake Forest, California, United States Avidex Full time

    About AvidexAvidex is a leading provider of audiovisual and IT integration solutions, delivering cutting-edge technology to a diverse range of clients.We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to grow, we are seeking a highly skilled and experienced IT Help Desk Specialist to join our dynamic...


  • Lake Forest, California, United States Primoris Services Corporation Full time

    {"Job SummaryWe are seeking a highly skilled Director of Commercial Management to join our team at Primoris Services Corporation. The successful candidate will be responsible for managing commercial risks and opportunities across all aspects of our business operations, including contract negotiation and management, change and claims management, and dispute...


  • Lake Forest, California, United States Consumers Credit Union Full time

    Quality Control SpecialistAt Consumers Credit Union, we're committed to delivering exceptional service to our members. As a Quality Control Specialist, you'll play a critical role in ensuring the accuracy and integrity of our member information.Key Responsibilities:Review account setup and title changes for accuracy on account opening and maintenance.Conduct...


  • South Lake Tahoe, California, United States Eclipse Innovations Full time

    Job DescriptionEclipse Innovations is seeking a highly skilled IT Specialist for System Integration to join our team. As a key member of our IT department, you will play a crucial role in shaping the future of our company.Key ResponsibilitiesPlan and set up computer networks and server structures according to various requirements.Ensure that the interfaces...

  • IT Support Specialist

    3 weeks ago


    Lake Forest, California, United States Avidex Full time

    About AvidexAvidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence.Job SummaryWe are seeking a highly skilled and experienced Help Desk Specialist - IT to join our dynamic team in either...

  • IT Support Specialist

    4 weeks ago


    Lake Forest, California, United States Avidex Full time

    About AvidexAvidex is a leading provider of innovative audiovisual and IT integration solutions, delivering cutting-edge technology to a diverse range of clients. Our commitment to excellence and technical expertise has earned us a reputation as a trusted partner in the industry.Job SummaryWe are seeking a highly skilled and experienced Help Desk Specialist...