Patient Service Representative

6 days ago

Lake Forest, California, United States Northwestern Memorial Healthcare Full time
{"title": "Patient Service Representative", "subtitle": "Support the Service Area", "content": "

We are seeking a Patient Service Representative to join our team at Northwestern Memorial Healthcare. As a key member of our service area, you will be responsible for checking patients in and out of appointments, providing exceptional customer service, and ensuring a smooth and efficient experience for our patients and guests.

Responsibilities:

  • Communicate with patients and guests, including greeting them upon arrival and confirming their identity.
  • Complete check-in/out functions as directed.
  • Confirm and update patient identification and demographic/insurance information.
  • Complete patient registration as needed.
  • Obtain patient consents/authorizations.
  • Collect co-payments, past due balances, and point of service payments.
  • Post payments, process billing information, and perform "end of day" cash drawer closing.
  • Keep the waiting area clean and comfortable.
  • Inform patients of any delays or changes in appointment status.
  • Schedule appointments as necessary.
  • Float to other departments as needed.

Qualifications:

  • High school diploma or GED equivalent.
  • Zero (0) to two (2) years experience in a customer service position.

Additional Information:

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

", "requirements": "

Required:

  • High school diploma or GED equivalent.
  • Zero (0) to two (2) years experience in a customer service position.

Preferred:

  • Bachelor's degree.
  • Previous experience in a healthcare setting.
  • Working knowledge of medical terminology.
  • Bilingual.
", "benefits": "

Northwestern Memorial Healthcare offers a comprehensive benefits package, including:

  • Competitive salary.
  • Health, dental, and vision insurance.
  • Retirement plan.
  • Generous paid time off.
  • Professional development opportunities.
", "contact": "

For more information, please contact our HR department at [insert contact information].

", "apply": "

To apply, please submit your application through our website.

", "note": "

Please note that only qualified candidates will be contacted for an interview.

", "language": "en"}

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