Director, RHU GI Franchise, CX and Access Integration Specialist
2 months ago
Job Summary
The Director, CX and Access Integration is a critical role that will lead the strategy, design, and launch of best-in-class HCP, office staff, and consumer programs to ensure a seamless customer experience for Velsipity and the RHU/GI portfolio of products. This marketing role reports to the RHU/GI Franchise Access Team Lead and will work closely with the Senior Manager, CX and Access Integration, cross-functional colleagues and external vendors.
Key Responsibilities
- Ownership of and responsibility for post-Rx customer journey for HCPs, patients, and office staff
- Challenge the status quo while driving key metrics around initiation and fulfillment
- Optimize CX strategies by applying customer insights and translating them into impactful business initiatives
- Lead training and delivery of CX platforms, working closely with leadership across Field Sales and Access and Reimbursement teams
- Serve as a key member of VELSIPITY and XELJANZ Brand Acceleration Teams
- Partner with HCP and consumer marketers as well as Pfizer Digital, Business Analytics and Insights, Specialty Access and Solutions, and Medical teams
Requirements
- 10+ years of pharmaceutical experience required
- Undergraduate degree required; MBA preferred
- Extensive cross-functional leadership experience required; prior brand team experience preferred
- Bold, innovative thinking and ability to challenge norms
- Ability to understand customer needs and translate these into meaningful strategies and tactics
- Strong communication and presentation skills, ability to mobilize key stakeholders and engage senior leadership
- Demonstrated success in navigating complex projects and influencing internal and external business partners to deliver results
- Excellent negotiation and decision-making skills
- Proven track record of operating in a fast-paced, high-energy environment
- Enthusiasm and self-motivation are essential
Additional Requirements
- 10-20% domestic travel for POAs, Congresses, KOL engagements
- Work Location Assignment: NYHQ
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Lake Forest, California, United States Pfizer Full timeJob SummaryThe Director, CX and Access Integration is a critical role that will lead the strategy, design, and launch of best-in-class HCP, office staff, and consumer programs to ensure a seamless customer experience for Velsipity and the RHU/GI portfolio of products.Key ResponsibilitiesOwnership of and responsibility for post-Rx customer journey for HCPs,...
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