Director, RHU GI Franchise, CX and Access Integration Specialist

2 months ago


Lake Forest, California, United States Pfizer Full time

Job Summary

The Director, CX and Access Integration is a critical role that will lead the strategy, design, and launch of best-in-class HCP, office staff, and consumer programs to ensure a seamless customer experience for Velsipity and the RHU/GI portfolio of products. This marketing role reports to the RHU/GI Franchise Access Team Lead and will work closely with the Senior Manager, CX and Access Integration, cross-functional colleagues and external vendors.

Key Responsibilities

  • Ownership of and responsibility for post-Rx customer journey for HCPs, patients, and office staff
  • Challenge the status quo while driving key metrics around initiation and fulfillment
  • Optimize CX strategies by applying customer insights and translating them into impactful business initiatives
  • Lead training and delivery of CX platforms, working closely with leadership across Field Sales and Access and Reimbursement teams
  • Serve as a key member of VELSIPITY and XELJANZ Brand Acceleration Teams
  • Partner with HCP and consumer marketers as well as Pfizer Digital, Business Analytics and Insights, Specialty Access and Solutions, and Medical teams

Requirements

  • 10+ years of pharmaceutical experience required
  • Undergraduate degree required; MBA preferred
  • Extensive cross-functional leadership experience required; prior brand team experience preferred
  • Bold, innovative thinking and ability to challenge norms
  • Ability to understand customer needs and translate these into meaningful strategies and tactics
  • Strong communication and presentation skills, ability to mobilize key stakeholders and engage senior leadership
  • Demonstrated success in navigating complex projects and influencing internal and external business partners to deliver results
  • Excellent negotiation and decision-making skills
  • Proven track record of operating in a fast-paced, high-energy environment
  • Enthusiasm and self-motivation are essential

Additional Requirements

  • 10-20% domestic travel for POAs, Congresses, KOL engagements
  • Work Location Assignment: NYHQ


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