Service Desk Support Specialist
2 days ago
We are seeking a highly skilled Service Desk Analyst II to join our team at SUCCESS BY DESIGN LLC. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Minimum/General Experience:
A minimum of two years' experience in a Service Desk or Network Operations role is required. You should have experience providing level 1 phone support, customer service, and desktop support knowledge.
Functional Responsibilities:
The successful candidate will work closely with our service teams to resolve technical issues and provide timely support to our clients. You will be responsible for troubleshooting and resolving technical issues, documenting incidents, and collaborating with internal teams to ensure seamless service delivery.
Requirements:
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should be proficient in desktop support and have experience with IT service management tools.
What We Offer:
SUCCESS BY DESIGN LLC offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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