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Certified Parent Support Specialist

2 months ago

Centreville, Virginia, United States Indian Rivers Behavioral Health Full time

Position: Certified Parent Support Specialist

Department: Children's Services


POSITION OVERVIEW

The role of the Certified Parent Support Specialist (CPSS) is to offer genuine and purposeful assistance to parents or primary caregivers of children facing emotional, physical, behavioral, or mental health challenges. The CPSS is dedicated to prioritizing the needs of the parent or caregiver.

Key Responsibilities:

  • Provide meaningful and intentional support to parents and primary caregivers on their recovery journey.
  • Assist parents and caregivers in reaching their personal goals.
  • Implement targeted support activities that enhance the strengths and resilience of the parent or caregiver.
  • Collaborate with agency personnel and community organizations to deliver comprehensive support to families in need.

CORE COMPETENCIES

  1. Demonstrated commitment to supporting parents or caregivers of children with emotional, physical, behavioral, or mental health challenges.
  2. Completion of necessary certifications and training as mandated by the Department of Mental Health.
  3. Ability to understand and uphold program standards.
  4. Effective verbal and written communication skills.
  5. Respectful and sensitive interaction with children and families.
  6. Capability to work collaboratively within the organization to meet consumer needs.
  7. Knowledge of cultural diversity and proficiency in working with families facing multiple challenges.
  8. Proficient computer skills.

ESSENTIAL SKILLS REQUIRED: The following competencies must be consistently demonstrated in interactions with parents:

Building Peer Relationships:

  • Introduce oneself to the parent or caregiver and clarify the role of the CPSS.
  • Establish peer relationships through strategic self-disclosure to foster understanding.
  • Create a connection based on equality, respect, and mutual support.
  • Exhibit active listening, empathy, and validation of the parent's experiences.
  • Utilize person-first and strength-based language in all communications.

Encouraging Growth:

  • Facilitate decision-making processes for parents regarding their family's needs.
  • Assess and match appropriate support activities to individual circumstances.
  • Support others in recognizing and valuing the parent's perspective.
  • Actively advocate for the parent's interests and preferences.

Fostering Empowerment:

  • Ensure parents feel empowered in their decision-making.
  • Highlight and share the parent's strengths with their family and support team.
  • Respect the parent's choices, even in disagreement.
  • Manage personal biases to maintain a supportive relationship.

Maintaining Respect:

  • Communicate the importance of the parent's voice and perspective.
  • Utilize the parent's strengths and cultural background to develop tailored support plans.
  • Exhibit cultural humility in interactions with parents.
  • Identify unmet needs to foster understanding.
  • Encourage parents to reflect on their journey and promote empowerment.
  • Model respect and acceptance in all interactions.

Collaboration and Problem Solving:

  • Develop collaborative partnerships with a focus on advocacy.
  • Participate in team meetings as necessary.
  • Connect parents with peers who share similar experiences to reduce feelings of isolation.
  • Utilize a strength-based approach in collaborative problem-solving.
  • Recognize and leverage the strengths of collaborative partners.

Addressing Bias:

  • Utilize personal experiences to help others suspend biases about parents.

KEY FUNCTIONS AND RESPONSIBILITIES

  1. Implement all duties in accordance with organizational policies and procedures.
  2. Adhere to safety and health protocols while on duty.
  3. Meet productivity standards as required.
  4. Maintain an appropriate caseload of families.
  5. Collaborate with paraprofessionals and professional staff.
  6. Establish and uphold supportive relationships while maintaining professional boundaries.
  7. Follow standards for service provision.
  8. Ensure proper maintenance of agency vehicles.
  9. Utilize personal transportation when necessary for work-related duties.
  10. Keep client records accurate and up to date.
  11. Attend required meetings and staffings.
  12. Ensure consumer safety and uphold their rights.
  13. Exhibit ethical behavior consistently.
  14. Maintain a positive attitude towards work responsibilities.
  15. Address consumer concerns appropriately.
  16. Provide necessary data as required by the organization.
  17. Stay informed about organizational updates and respond accordingly.
  18. Complete tasks independently and accurately with minimal supervision.
  19. Support compliance with organizational standards and regulations.
  20. Maintain confidentiality of all consumer and organizational information.
  21. Adhere to attendance and punctuality policies.
  22. Comply with health and safety standards.
  23. Document billable time and service reports accurately and promptly.
  24. Perform other duties as assigned.

MINIMUM QUALIFICATIONS

  1. High School Diploma or G.E.D. is required.
  2. Must be at least 21 years old.
  3. Flexible availability, including evenings and weekends, is necessary.
  4. Must be a parent or primary caregiver with relevant lived experience.
  5. Completion of all required training within specified timeframes.
  6. Valid driver's license and good driving record are required.
  7. Proficiency in reading, writing, and speaking English is essential.

WORKING CONDITIONS

Job Specifications: To successfully perform this role, individuals must meet the essential functions outlined. Reasonable accommodations may be made for qualified individuals with disabilities.

HIPAA Compliance: Must adhere to HIPAA regulations regarding protected health information.

Work Environment: This position involves working in various settings, including offices, homes, and community locations, and may require extended hours. Effective communication skills are necessary for interaction with colleagues and the public.

Physical Requirements: Individuals must possess normal or corrected hearing and vision to perform job duties effectively.


Indian Rivers is an Equal Opportunity Employer