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Service Desk Support Specialist

2 months ago

Centreville, Virginia, United States SUCCESS BY DESIGN LLC Full time
Job Summary:

We are seeking a highly skilled Service Desk Analyst I to join our team at SUCCESS BY DESIGN LLC. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

• Provide level 1 phone support and customer service to clients
• Collaborate with service desk and Network Operations Center (NOC) staff to resolve technical issues
• Work closely with cross-functional teams to ensure seamless service delivery

Requirements:

• Minimum two years' experience in a Service Desk or Network Operations role
• Strong technical skills and ability to learn new technologies quickly
• Excellent communication and problem-solving skills

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.