Restaurant Operations Manager

6 days ago


St Petersburg, United States Papa John's Full time
Job Summary

Papa John's is seeking a highly skilled and experienced Restaurant Operations Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction, quality products, and restaurant profitability.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by building a system of quality with team members, ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order.
  • Team Management: Actively recruit customer-focused team members, maintain adequate staffing levels, properly orient and train team members to exceed customer expectations, and ensure compliance with uniform and appearance standards.
  • Sales and Profitability: Manage sales goals against budget and prior year by providing prompt and friendly customer service, building check averages through team member training on products and sales execution, and seeking additional sales through traditional and non-traditional methods.
  • Inventory and Cash Management: Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss, and execute administrative and cash management duties.
  • Restaurant Maintenance: Ensure the restaurant is clean, fully equipped, and all equipment operates properly, and oversee preventative maintenance and repairs when necessary.
Requirements
  • Education: High School diploma or GED required.
  • Certifications: Serv-Safe/Local or State Food Service Certification preferred.
  • Experience: Two years restaurant management or supervision experience preferred.
  • Skills: Cash management, planning and organization, effective communication.
Benefits
  • Health Insurance: Health, dental, life, and vision insurance.
  • Compensation: Weekly pay, employee discounts, bonuses based on performance.
  • Time Off: Paid vacation.


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