Front Desk Coordinator

5 days ago


Bossier City, Louisiana, United States Miracle-Ear Full time

We are seeking a highly motivated individual to join our team as a Front Desk Associate. This role is ideal for someone with excellent customer service skills and the ability to multitask.

Job Overview

Miracle-Ear has been leading the way in innovation and customer service for 75 years, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customers' quality of life.

About the Role

This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional customer service, scheduling appointments, and maintaining accurate records.

Key Responsibilities
  • Manage the customer journey from initial contact to resolution
  • Schedule, screen, and confirm new appointments through inbound and outbound calling
  • Provide customer resolution to any concerns or questions
  • Communicate all relevant customer information to the Hearing Care Professional
  • Collect and record customer payments
  • Maintain the customer database by updating office records

As a member of our team, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment.

Requirements
  • Minimum 2 years of administrative experience
  • At least 1 year of appointment scheduling experience
Benefits
  • $13-$15/hour + monthly bonus opportunity
  • Work-life balance – hours are Monday to Friday, 8:20am-5:05pm
  • Continuous training & support
  • Brand recognition – we're at the top of our industry
  • Health Insurance (Medical, Dental, Vision)
  • 401K (Employer Match)
  • Paid Time Off, Paid Holidays

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