Customer Service Representative

3 weeks ago


Bossier City, Louisiana, United States Miracle-Ear Full time
Job Summary:
Miracle-Ear is seeking a motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front office, you will be responsible for providing exceptional customer service, managing the customer journey, and ensuring seamless communication between customers and Hearing Care Professionals.

About the Role:
This is an exciting opportunity to work in a dynamic environment where you will have the chance to make a real difference in people's lives. You will be working closely with our Hearing Care Professionals to schedule appointments, resolve concerns, and provide personalized support to our customers.

Your Key Responsibilities Will Include:
- Providing outstanding customer service and ensuring a positive experience for every customer
- Managing the customer database and maintaining accurate records
- Scheduling appointments and communicating effectively with Hearing Care Professionals
- Resolving customer concerns and issues promptly and professionally

About Miracle-Ear:
We are a leading provider of hearing solutions, dedicated to helping individuals rediscover emotions of sound. Our team is passionate about delivering exceptional customer experiences, and we are committed to fostering a culture of belonging and continuous learning.

About the Benefits:
- Competitive salary range of $13-$15 per hour + monthly bonus
- Opportunity to work in a dynamic and supportive environment
- Continuous training and development opportunities
- Brand recognition and career advancement possibilities


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