Dental Customer Support Specialist

5 days ago


Cary, North Carolina, United States Anatomage, Inc. Full time
Job Overview
Osteoid Inc., a subsidiary of Anatomage, is seeking a highly motivated Dental Customer Support Specialist to join our team. As a key member of our customer support team, you will work closely with dental professionals to provide exceptional service and ensure the success of our customers.

About Osteoid
Osteoid is a leading provider of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Our mission is to empower dental professionals to deliver excellent patient care through innovative technology.

Responsibilities
- Complete department training requirements under direct supervision
- Conduct surgical case planning with doctors
- Provide product assistance via phone and email
- Conduct product training with new customers
- Follow up with surgical case progress
- Build a professional working relationship with doctors
- Provide clinical feedback from doctors to the production team
- Train for and complete bone reduction cases with direct supervision
- Successfully passes validation training
- Complaint handling
- Resolve kickbacks
- Receive 3rd party data

Requirements
- Strong computer knowledge, easily able to pick up new software applications
- Capable of learning clinical dental terms and medical concepts
- Excellent phone skills
- Strong verbal and written communication skills
- Strong attention to detail, multi-tasking ability, and organizational skills

Benefits
- Health, Dental, and Vision care for you and your family
- 401K savings plan with employer matching
- Generous PTO leave and paid holidays
- Casual work culture
- Gym Stipend
- Employee Assistance Plan
- Team bonding activities and more

Estimated salary: $55,000 - $65,000 per year.

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