Customer Care Specialist

2 days ago


Cary, North Carolina, United States SGA Full time
About the Role

SGA, a women-owned technology and resource solutions provider, is seeking a Customer Care Specialist to join our team. This contract assignment with one of our premier financial services clients in Cary, NC offers an excellent opportunity to provide software guidance and assistance.

Key Responsibilities
  • Insurance Enrollment and Support: Respond to customer requests via telephone, providing exceptional service to firm's customers who have or are looking to obtain a life insurance policy through their employer.
  • Transaction Processing: Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
  • Communication and Coordination: Ability to report to work in person during training (Mon-Thurs) and train virtually on Fridays. Once nesting is complete, the associate will transition to work from home.
  • Technical Requirements: A high-speed internet connection (500-650 kbps) and a quiet, secure workspace are required. Video conferencing during interview, coaching, and virtual training is also necessary.
Requirements
  • A high school diploma or equivalent is required.
  • The ability to work under immediate supervision, reporting to an immediate supervisor.
Preferred Qualifications
  • 1-3 years of experience in the field or in a customer service role is preferred.
Salary and Benefits

We offer a competitive salary of $35,000 - $45,000 per annum, depending on experience. Our benefits package includes access to comprehensive health insurance, retirement savings options, and paid time off.



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