Network Support Specialist

2 days ago


Cary, North Carolina, United States TechStar Group Full time
Job Title: Network Support Specialist

We are seeking a skilled Network Support Specialist to join our team at TechStar Group. This role is responsible for providing exceptional service and prompt responses to our customers' needs, ensuring their satisfaction and happiness.

The ideal candidate will have a 3/4 year degree in an associated field and 2-5 years of overall work experience in the technical industry, preferably in IT/Technical Operations organizations supporting worldwide enterprise infrastructure, systems, and managed network services space.

This position requires excellent communication skills, problem-solving abilities, and a strong understanding of networking protocols such as IPVPN, IP, MPLS, OSPF, EIGRP, BGP, IPSec, and Ethernet. The successful candidate will also be required to undergo a mandatory background investigation to fulfill customer contractual obligations.

Key Responsibilities:
• Responding to customer inquiries and conducting network surveillance.
• Initiating and resolving incident management tickets.
• Examining physical layer and logical problems using standard isolation methodologies.
• Utilizing tools for router access, circuit layout, automated circuit testing, and ticket management.

Requirements:
• Bachelor's degree or four or more years of work experience.
• Experience working in a NOC environment with Cisco or Juniper routers and LAN switches.
• Strong understanding of networking protocols.
• Ability to work in a fast-paced environment and meet deadlines.

Salary: $Negotiable

Location: Jacksonville Florida

Duration: 6+ Months


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