Hybrid Customer Support Specialist
3 weeks ago
Adecco US, Inc. is seeking a skilled Hybrid Customer Support Specialist to join our team in Cary, North Carolina. As a member of our dynamic team, you will play a critical role in delivering exceptional customer service to our clients.
The ideal candidate will have a strong background in customer service, with experience working in a fast-paced call center environment. You will be responsible for handling inbound and outbound calls, responding to customer inquiries, and updating progress notes to ensure seamless communication among team members.
Key Responsibilities:
- Handle inbound and outbound calls to schedule medication delivery and payment
- Directly respond to customer inquiries and route calls to the appropriate staff
- Update concise progress notes to ensure other roles within the workflow can quickly assess the status of referrals
- Provide customer service through manipulation of management information systems to answer questions regarding refill needs
- Answer patient questions and concerns during refill scheduling and transfer calls to the clinical team when necessary
- Identify and report adverse events and product complaints to clinicians to ensure patient safety
What We Offer:
- A competitive hourly wage of $20-$25 per hour, depending on experience
- A comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan
- Paid leave, including Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
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