Resort Customer Service Representative

2 weeks ago


Clifton, Illinois, United States The Sagamore Resort Full time

Position Overview:
As a vital part of our resort operations, the Call Center Agents serve as the friendly voice of The Sagamore Resort. They handle all incoming inquiries from guests currently on the property, assisting with their questions, requests, and room service orders. Additionally, they guide off-property guests to the appropriate departments, ensuring seamless communication across various teams.

Key Responsibilities:

  • Respond to all incoming calls with a warm and inviting demeanor.
  • Screen and direct calls to the appropriate departments or personnel.
  • Maintain comprehensive knowledge of all resort facilities and their operational hours.
  • Provide accurate information regarding the resort and its amenities.
  • Log guest and employee requests into the HotSOS system and ensure follow-up.
  • Process room service orders and enter them into the Digital Dining system.
  • Familiarize oneself with the operating system to access guest reservation details.
  • Assist with preparatory tasks such as assembling welcome packets and doggie bags.
  • Make and manage wake-up calls for guests.
  • Perform additional duties as assigned.

Qualifications:

  • No prior experience is necessary; however, experience in hospitality or call center environments is advantageous.
  • Exceptional interpersonal skills are required.
  • Strong verbal and written communication abilities are essential.
  • Ability to work collaboratively within a team setting.
  • Must possess basic computational skills.
  • Willingness to work flexible schedules, including days, evenings (no overnight shifts), weekends, and holidays.


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