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Guest Services Representative

2 months ago

Clifton, Illinois, United States The Sagamore Resort Full time

The Sagamore Resort is in search of dedicated guest services representatives to enhance our team. This vital role serves as one of the initial points of interaction for our visitors.

Guest services representatives must prioritize guest satisfaction. We seek enthusiastic individuals who thrive in a dynamic team atmosphere.

Key Responsibilities:

  • Become well-versed in all check-in and check-out protocols.
  • Ensure all required reports are generated.
  • Manage all shift responsibilities, including but not limited to processing deposits, documenting amenities, and organizing registration forms.
  • Have comprehensive knowledge of all resort services and their operational hours.
  • Be familiar with package deals and guest programs.
  • Address guest inquiries or escalate to management when necessary.
  • Capable of handling reservation processes.