Network Services Engineer

3 weeks ago


Huntington Beach, California, United States Alpha Omega Computer & Network Services, Inc Full time
Technical Assistance Technician

Job Summary: We are seeking an experienced Technical Assistance Technician to join our team at Alpha Omega Computer & Network Services, Inc. The successful candidate will have a strong background in IT support, excellent communication skills, and the ability to work under pressure. The role involves providing technical assistance, troubleshooting, and resolving technical and customer issues.

Responsibilities:
  • Providing technical assistance and troubleshooting services to clients.
  • Resolving Tier 2 client hardware and software-related issues in a timely manner.
  • Processing onboarding and offboarding of employees across the entire client base.
  • Developing solutions for recurring issues, including impact analysis.
  • Solving issues from the office utilizing company RMM tools.
  • Documenting solutions and processes for resolution in the ticketing system.
  • Procuring necessary hardware and software for client environments.
  • Preparing devices for deployment, including imaging, software installation, configuration, and ensuring all client-specific settings are in place.
  • Collaborating with vendors to evaluate new technology options.

Qualifications: 2-3 years of experience in a Service Desk Role, CompTIA A+ certification required, excellent communication skills, and ability to work under pressure. Estimated salary: $60,000 - $80,000 per year.

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