Escalation Specialist

4 weeks ago


Huntsville, Alabama, United States Vaco Full time

Job Summary:

Vaco is seeking a skilled Escalation Specialist to join our team. As an Escalation Specialist, you will be responsible for handling complex technical issues and providing expert-level support to our clients.

Key Responsibilities:

  • Resolve escalated technical issues related to network and backend systems
  • Perform advanced configurations for project work and monitor systems via remote monitoring and management (RMM) tools
  • Collaborate with internal teams to ensure timely and effective issue resolution

Requirements:

  • Network Administrator or Systems Administrator background
  • Experience in Help Desk or Service Desk with networking experience (Tier 2)
  • Strong knowledge of Azure AD, RMM tools, and cybersecurity solutions

Technical Skills:

  • Azure AD
  • RMM: Datto, Direct Cloud, ConnectWise
  • Cybersecurity: Sophos (antivirus, protection)
  • Networking: Ariba, Ruckus, Meraki, Unifi

Team and Travel:

  • Remote team with occasional travel (10% - 25%)

Compensation:

  • Salary range: $75k - $85k

Environment:

  • Compliance-focused work environment
  • Opportunity for professional growth and development


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