Escalation Specialist
4 weeks ago
Job Summary:
Vaco is seeking a skilled Escalation Specialist to join our team. As an Escalation Specialist, you will be responsible for handling complex technical issues and providing expert-level support to our clients.
Key Responsibilities:
- Resolve escalated technical issues related to network and backend systems
- Perform advanced configurations for project work and monitor systems via remote monitoring and management (RMM) tools
- Collaborate with internal teams to ensure timely and effective issue resolution
Requirements:
- Network Administrator or Systems Administrator background
- Experience in Help Desk or Service Desk with networking experience (Tier 2)
- Strong knowledge of Azure AD, RMM tools, and cybersecurity solutions
Technical Skills:
- Azure AD
- RMM: Datto, Direct Cloud, ConnectWise
- Cybersecurity: Sophos (antivirus, protection)
- Networking: Ariba, Ruckus, Meraki, Unifi
Team and Travel:
- Remote team with occasional travel (10% - 25%)
Compensation:
- Salary range: $75k - $85k
Environment:
- Compliance-focused work environment
- Opportunity for professional growth and development
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