IT Support Specialist

5 days ago


Huntsville, Alabama, United States The Orthopaedic Center Full time
Job Summary

We are seeking a highly skilled IT Support Analyst to join our team at The Orthopaedic Center. As an IT Support Analyst, you will be responsible for providing technical assistance to our staff and ensuring the smooth operation of our computer systems.

Key Responsibilities
  • Provide technical support to staff members via phone, email, and in-person
  • Diagnose and resolve technical issues with hardware and software
  • Train end-users on the use of computer systems and software
  • Follow standard help desk procedures and protocols
  • Identify and escalate situations requiring urgent attention
  • Track and document resolutions to technical issues
Requirements
  • Two years of related experience or equivalent
  • Knowledge of Windows server and desktop operating systems
  • PC and server hardware and configuration
  • Thorough knowledge of Microsoft Office and Active Directory
  • Strong customer service and problem-solving skills
Physical Demands
  • Must be able to use arms, hands, and fingers skillfully
  • Constant standing and walking or sitting for long periods of time
  • Must be agile and able to work efficiently in space-limited areas
Opportunity/Growth

Mid-level certifications path option with employment commitment



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