Restaurant Operations Manager

4 weeks ago


Pittsburgh, Pennsylvania, United States Duquesne Club Full time
Job Summary

The Duquesne Club is seeking a highly skilled and experienced Assistant Restaurant Manager to join our team. As a key member of our dining operations, you will be responsible for ensuring exceptional service and a memorable experience for our members.

Key Responsibilities
  • Manage Dining Room Operations: Oversee the daily operations of the A la Carte Dining Room, ensuring that all aspects of service meet the Club's high standards.
  • Schedule Staff: Develop and implement effective scheduling systems to ensure adequate staffing levels during peak periods.
  • Stock and Order Supplies: Coordinate the ordering and stocking of all necessary supplies, including beverages, to maintain a well-stocked and efficient dining environment.
  • Coordinate Meetings: Organize and attend daily stand-up meetings and other related meetings to ensure effective communication and collaboration among team members.
  • Assist Director of Dining Room Services: Provide support to the Director of Dining Room Services in their absence, ensuring seamless continuity of operations.
  • Member Engagement: Develop and maintain strong relationships with members, ensuring that their needs and preferences are met and exceeded.
  • Enforce Club Policies: Uphold and enforce the Club's rules and regulations, including dress code, billing procedures, and guest usage.
  • Staff Development: Collaborate with Human Resources to interview, hire, and train new staff members, as well as provide ongoing training and development opportunities.
  • Safety and Emergency Procedures: Ensure that all safety measures are in place and that emergency procedures are followed in the event of an incident.
Requirements
  • Leadership Experience: Proven leadership experience in a high-volume dining environment, with a strong track record of success in managing teams and driving results.
  • Knowledge of Fine Dining: In-depth knowledge of fine dining procedures, etiquette, and culinary techniques, with the ability to apply this knowledge in a fast-paced and dynamic environment.
  • Physical Demands: Ability to lift trays and withstand physical demands of a busy dining environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with guests and colleagues.
Preferred Qualifications
  • Education: Bachelor's degree in Hospitality or a related field.
  • Previous Experience: Previous experience as an Assistant Manager at an upscale dining establishment.


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