Executive Director

5 days ago

Cheyenne, Wyoming, United States Pointe Frontier Retirement Community Full time
Job Summary

The Executive Director provides strategic leadership and direction for overall community operations at Pointe Frontier Retirement Community, ensuring the delivery of quality care and resident-centered services in accordance with all laws, regulations, and company standards.

Key Responsibilities
  • Hospitality Focus: Ensure staff performs all duties with a hospitality focus, meeting and exceeding resident requests and needs.
  • Operating Margin: Achieve operating margin and cash flow goals, including budgeted revenue and expense goals.
  • Occupancy (Sales and Marketing): Serve as Sales Manager, leading the sales team to achieve marketing and occupancy goals.
  • Talent/Staffing: Interview, hire, train, evaluate, supervise, support, counsel, and develop management team members.
  • Additional Requirements: Ensure community compliance with all Federal, State, and local requirements; serve as an effective representative for Pointe Frontier Retirement Community in the surrounding community; and prepare and operate within an annual budget.
Qualifications
  • Must be 21 years of age to oversee assisted living (administrator license requirement).
  • Must have a Bachelor's degree from an accredited college or university or equivalent experience.
  • Three (3) or more years of successful operational experience in senior housing or hospitality preferred.
  • Three (3) or more years of supervisory experience in senior services preferred.
  • Must be knowledgeable of federal and state industry regulations.
Requirements
  • Must be able to plan, develop, organize, implement, evaluate, benchmark, and direct staff to ensure high-quality resident care and services are delivered.
  • Must ensure community is compliant with all Federal, State, local requirements.
  • Must serve as effective representative for Pointe Frontier Retirement Community in the surrounding community.
  • Must ensure census goals are met.
  • Must prepare and operate within annual budget.
  • Must effectively supervise department directors.
  • Must exhibit excellent customer service and a positive attitude.
  • Must be able to assist in the evacuation of residents.
  • Must demonstrate effective people skills with staff, residents, families, vendors, and community.
  • Must be able to read and interpret financial records and reports.
  • Must possess the ability to make independent decisions when circumstances warrant such action.
  • Must be knowledgeable of administration practices and procedures as well as the laws, regulations, and guidelines governing the senior services industry.
  • Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the administration department.
  • Must perform proficiently in all competency areas, including but not limited to: daily leadership responsibilities, supervisory responsibilities, financial responsibilities, regulatory compliance, resident rights, and safety and sanitation.
  • Maintains confidentiality of all proprietary and/or confidential information.
  • Must understand and follow company policies, including harassment and compliance procedures.
  • Displays integrity and professionalism by adhering to Pointe Frontier Retirement Community's Code of Ethics and completes all required compliance training.

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