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Senior Retention Strategy Manager

2 months ago

Cheyenne, Wyoming, United States Clarity Telecom LLC Full time
Job Overview

Position Summary: Clarity Telecom LLC is seeking a talented and motivated Senior Manager of Retention and Loyalty. This role is pivotal in shaping strategies that enhance customer loyalty and mitigate churn rates. Reporting directly to the Director of Customer Success Strategy & Operations, you will spearhead initiatives aimed at fostering customer engagement.

The ideal candidate will possess outstanding communication, analytical, and leadership skills. A robust background in customer service operations, particularly in telecom or retail environments, is crucial, along with a proven ability to lead teams towards achieving key performance indicators.

Key Responsibilities:

  • Oversee a dedicated team focused on minimizing customer attrition and enhancing loyalty across diverse customer demographics.
  • Formulate and implement innovative strategies to elevate subscriber retention and satisfaction.
  • Collaborate with the Data Science team to interpret customer data and drive initiatives aimed at revenue retention.
  • Engage with various departments to design and execute effective customer retention programs.
  • Leverage data insights to improve customer interaction and retention rates.
  • Transform analytical findings into actionable strategies that promote revenue growth.

Qualifications:

  • Exceptional teamwork and collaboration abilities.
  • Familiarity with marketing and sales methodologies.
  • Strong analytical skills with a background in data interpretation.
  • Bachelor's degree in a relevant discipline.
  • Experience in the telecom or broadband sector is advantageous.
  • Proven leadership and team development capabilities.

Why Consider Clarity Telecom LLC?

  • Attractive Compensation and Benefits Structure
  • Opportunities for Career Advancement and Professional Development
  • Supportive and Inclusive Work Environment
  • Employee Discounts on Company Services
  • Leading Provider of Telecommunications Solutions

About Clarity Telecom LLC

At Clarity Telecom LLC, we are committed to delivering exceptional technology services to our clients. Our focus on high-speed internet and reliable connectivity allows us to provide outstanding service. We invite you to be part of our mission to transform how individuals connect and engage with the digital landscape.

Clarity Telecom LLC is an equal opportunity employer and is dedicated to fostering diversity within the workplace. We uphold a policy of non-discrimination based on race, color, religion, gender, or any other protected characteristic.