Medical Office Service Representative

2 weeks ago

Everett, Washington, United States UnitedHealth Group Full time

About Us: UnitedHealth Group is a leading global organization dedicated to enhancing health outcomes through innovative technology and compassionate care. We strive to empower millions to lead healthier lives.

Role Overview: As a Patient Service Representative, you will play a crucial role in our clinic operations by managing patient interactions, scheduling appointments, and addressing billing inquiries. Your contributions will be vital in ensuring patients receive the care and resources they need.

Key Responsibilities:

  • Facilitate patient check-ins and appointment scheduling.
  • Address and resolve billing questions and concerns.
  • Maintain and manage patient medical records efficiently.
  • Collaborate with healthcare providers to coordinate patient care.
  • Uphold compliance with all relevant regulations, including OSHA and HIPAA.
  • Participate in departmental initiatives and maintain high standards of service excellence.

Work Environment: This position will transition to a hybrid model after the initial training period, allowing for a blend of in-office and remote work.

Qualifications:

  • High School Diploma or GED.
  • Minimum of 1 year of experience in a medical front desk role.
  • Proficiency in Microsoft Office applications.

Preferred Skills:

  • Experience with electronic medical records and appointment scheduling systems.
  • Knowledge of health plan insurance processes.
  • Strong customer service background.

Compensation: UnitedHealth Group offers competitive pay based on experience and qualifications, along with comprehensive benefits to support your well-being.

Diversity and Inclusion: We are committed to fostering a diverse and inclusive workplace where every individual is valued and respected. UnitedHealth Group is an Equal Employment Opportunity employer.

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