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Medical Office Support Representative

2 months ago

Everett, Washington, United States UnitedHealth Group Full time

About Us: UnitedHealth Group is a leading global organization committed to enhancing healthcare delivery through innovative technology. Our mission is to empower individuals to lead healthier lives by connecting them with essential healthcare services and resources.

Role Overview: The Patient Service Representative plays a crucial role in the clinic by managing patient interactions, including appointment scheduling, addressing billing inquiries, and maintaining medical records. This position is vital in ensuring that patients receive the highest quality of care.

Key Responsibilities:

  • Facilitate patient check-ins and appointment scheduling.
  • Respond to billing questions and assist with administrative tasks.
  • Maintain accurate patient medical records and ensure compliance with company policies.
  • Collaborate with healthcare providers to coordinate patient care effectively.
  • Support Centralized Services in addressing patient needs.
  • Participate in departmental initiatives to enhance service delivery.
  • Adhere to OSHA, HIPAA, and other regulatory standards.
  • Uphold patient confidentiality and handle sensitive information responsibly.

Qualifications:

  • High School Diploma or GED.
  • Minimum of 1 year of experience in a medical front desk role.
  • Proficiency in Microsoft Office applications.

Preferred Qualifications:

  • Experience with data analysis tools.
  • Customer service experience in a healthcare setting.
  • Familiarity with electronic medical records and appointment scheduling systems.
  • Knowledge of health insurance plans.
  • Basic understanding of medical terminology.

Compensation: UnitedHealth Group offers competitive pay based on experience and qualifications, ensuring compliance with applicable wage laws.

Diversity and Inclusion: We are an Equal Employment Opportunity / Affirmative Action employer, dedicated to fostering a diverse workforce that reflects the communities we serve.