Service Desk Administrator II
1 month ago
We are seeking a highly skilled Service Desk Administrator II to join our team at Hanmi Bank. This role is responsible for providing technical support and assistance to our employees and customers, ensuring the smooth operation of our systems and applications.
Key Responsibilities:
- Provide direct and telephone support to employees and customers with respect to related Bank hardware or software application platforms.
- Troubleshoot and resolve technical issues, logging events into the Bank's information technology case system.
- Perform routine system or user administrative tasks, ensuring necessary documentation is attained and properly authorized.
- Configure and administer systems or applications to ensure changes are methodologically planned, executed, and verified.
- Participate in the Bank's incident response team in the event of a technology emergency or breach in confidential information.
- Work with vendors and outside professional information technology organizations in the maintenance and purchase of system hardware, software applications, and accessories.
- Assist in analyzing and deploying hardware or software updates and other patch management directives.
- Assist in special projects and tasks for the department of a diverse nature.
- Respond to inquiries and refer issues to the appropriate department or person, and exhibit the necessary follow-through with customers and/or staff involved.
- Operate computer terminal, personal computer, or laptop, network console, or other related computer components to input and process information and resolve problems within given authority.
- Prepare a variety of routine and special reports as required.
- Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
- Follow policies and procedures; complete tasks correctly and on time; support the company's goals and values.
- Demonstrate knowledge of and adherence to EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a working environment free of harassment of any type; build a diverse workforce and support affirmative action.
- Perform duties specific to the position and other functions as assigned.
Requirements:
- High school diploma/Associate's degree (AA) or equivalent from a technical trade school completion, and 3-4 years of related experience and/or training.
- Previous experience in customer service preferred.
- Basic experience, knowledge, and training in information technology department operations.
- Basic knowledge of related state and federal banking compliance regulations.
- Basic skills in information technology operations, voice and data communications, troubleshooting techniques, user and software support, including but not limited to, desktop applications and network administrative programs and resources.
- Intermediate skills in computer terminal and personal computer operation; word processing and spreadsheet software programs.
- Intermediate typing skills to meet production needs of the position.
- Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
- Exceptional verbal, written, and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, and speak clearly to customers and employees.
- Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training, and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action, and rewarding employees as appropriate).
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
- Ability to work with no supervision while performing duties.
Benefits:
- Competitive salary range of $48,000 - $69,000 per year.
- Comprehensive benefits package, including paid sick and vacation leave, paid holidays, medical, dental, vision, life, and disability insurance package for employees and dependents, various other voluntary benefit offerings, and optional retirement accounts.
Equal Opportunity Employer:
Hanmi Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.
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