HVAC Service Team Lead

3 weeks ago


East Providence, Rhode Island, United States Wood's Heating Service Full time

Job Title: HVAC Service Team Lead

Job Summary: We are seeking a highly skilled and experienced HVAC Service Team Lead to join our team at Wood's Heating Service. As an HVAC Service Team Lead, you will be responsible for supervising a team of HVAC Service Technicians and ensuring that they are working efficiently and effectively to provide exceptional customer service.

Responsibilities:

  • Supervise a team of HVAC Service Technicians and ensure that they are working to the highest standards.
  • Monitor the skills and work performance of each assigned HVAC Service Technician and provide feedback and coaching as needed.
  • Enforce company procedures and policies, including the use of personal protective equipment (PPE) and safety protocols.
  • Conduct ride-alongs with HVAC Service Technicians and post-service call audits to ensure that customers are receiving high-quality service.
  • Provide customer service support as needed, responding to customer inquiries and problems in a timely manner.
  • Resolves excessive consumption problems and stays abreast of industry technological developments.
  • Attends District safety meetings and interfaces effectively with other internal departments.
  • Promotes and supports the brand.

Requirements:

  • High School Diploma or Equivalent.
  • 3+ years related supervisory experience.
  • HVAC industry experience and/or related industry experience a plus.
  • Exceptional leadership skills a must.
  • Valid driver's license with the ability to meet the company's motor vehicle policy.

Benefits:

  • Medical coverage.
  • Dental coverage.
  • Retirement Savings.
  • Plus more.

About Us: Wood's Heating Service is a leading home services provider dedicated to providing exceptional customer care and exceptional service to our customers. We offer a competitive compensation and benefits package, including medical coverage, dental coverage, and retirement savings, as well as opportunities for advancement and professional growth.


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