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Customer Service Representative II
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1 month ago
Knoxville, Tennessee, United States ADT Full timeJob SummaryThis role is an entry-level position in our Retention organization for the Advanced Care Team (ACT), with planned progression into an Associate III within 4-6 months. Additional career progression opportunities are available into other Retention Team Customer Service, Customer Service Representative, Customer Experience, Representative, Training,...
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3 weeks ago
Knoxville, Tennessee, United States ADT Full timeThis role is an entry-level position in our Retention organization for the Advanced Care Team (ACT), with planned progression into an Associate III within 4-6 months. Additional career progression opportunities are available into other Retention Team Customer Service, Customer Service Representative, Customer Experience, Representative, Training, Team...
Patient Service Representative II
2 months ago
We are seeking a highly skilled and compassionate Patient Service Representative II to join our team at East Tennessee Children's Hospital. As a key member of our medical office staff, you will play a vital role in ensuring the smooth operation of our practice and providing exceptional patient care.
Key Responsibilities- Answer incoming telephone calls in a courteous and professional manner, responding to inquiries and requests in a timely and efficient manner.
- Relay complete and detailed messages and information to the appropriate individuals, maintaining confidentiality and adhering to HIPAA guidelines.
- Open and route incoming mail, retrieve patient charts, and prepare new patient records and charts.
- Assist patients and families with required paperwork and verification documents, ensuring complete and accurate patient files and billing records.
- Register new patients, update patient information in the scheduling system, and verify and create subscriber information in the computer system.
- Schedule follow-up appointments, provide necessary forms, and interview/identify legal guardians to obtain necessary information.
- Review procedure code and diagnosis code, work with RBO to appeal denials, and provide records/information to assist in disputing denials.
- High School Diploma/GED preferred
- 1-2 years of experience in a medical office setting preferred
- Ability to multi-task, present a positive and comforting presence with patients and families, and maintain confidentiality
- Efficient typing, filing, and troubleshooting skills
This position requires frequent sitting, walking, standing, squatting, bending, and reaching. Keyboard/computer use and/or repetitive motions may be required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
What We OfferWe offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
