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Customer Service Ambassador

2 months ago

Parsippany, New Jersey, United States System One Holdings, LLC Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at System One Holdings, LLC. As a key point of contact for our customers, you will play a vital role in delivering exceptional service and ensuring customer satisfaction.

Key Responsibilities:
  • Provide timely and professional support to customers via various channels.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Offer product and service information to customers, highlighting key features and benefits.
  • Process customer orders, returns, and exchanges with accuracy and attention to detail.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to ensure seamless customer service and support.
  • Contribute to the development and implementation of customer service policies and procedures.
  • Work closely with team members to optimize the Label Traxx system, ensuring efficient operation and customer satisfaction.
Requirements:
  • High School Diploma or equivalent; some college education preferred.
  • 1-2 years of customer service experience, preferably in a similar industry.
  • Proficiency in MS Office, databases, and customer service software.
  • Label Traxx experience a plus.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • Team player with a positive attitude.