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Automotive Service Supervisor
2 months ago
Position Overview:
If you are enthusiastic about the automotive sector and excel in teamwork, we invite you to explore this opportunity with Driver's Edge. Elevate your career in the automotive field.
About Driver's Edge Auto Repair:
With over a decade of experience, we have established ourselves as a leader in providing swift and efficient automotive services in the greater Dallas & Fort Worth regions. Our commitment to excellence is reflected in our systematic approach to automotive repair, ensuring optimal vehicle performance.
Role Summary:
The Automotive Service Supervisor plays a crucial role in overseeing, marketing, and selling the full range of products and services available at Driver's Edge, adhering to the company's established standards and expectations.
Compensation: $50,000/Yr. to $70,000/Yr.
Benefits Include:
- Closed on Sundays
- Competitive Bi-Weekly Compensation
- Annual Tuition Reimbursement
- Paid Time Off for Vacations and Sick Days
- Six Paid Holidays
- Medical, Dental, and Vision Coverage (Effective the 1st of the Month after Hire)
- Company-Paid Life Insurance
- 401(k) Retirement Plan with Company Matching
- Discounted Services for Personal and Family Vehicles
- Opportunities for Career Advancement
Key Responsibilities:
- Greet customers promptly and professionally, both in-person and via phone, utilizing the company's standardized customer service techniques.
- Actively listen to customer concerns, thoroughly document them, inspect vehicles, and refer to service history to accurately identify service needs.
- Recommend services based on expertise, clearly communicating any additional suggestions from the Automotive Technician to assist customers in making informed decisions.
- Promote the sale of relevant services, parts, and accessories by demonstrating a solid understanding of the products and their service requirements.
- Provide customers with precise quotes that encompass costs and estimated completion times for approved services, keeping them updated throughout the service process.
- Follow established procedures when finalizing customer transactions, including reviewing completed inspections and explaining applicable warranties.
- Conduct follow-up calls post-repair and for declined services to ensure customer satisfaction.
- Maintain accurate records of new returns, core returns, and warranty parts for individual customers.
- Perform additional duties as assigned.
Qualifications:
- High School Diploma or equivalent.
- Prior experience as a Service Advisor is preferred but not mandatory.
- Professional appearance and proven ability to thrive in a process-driven environment.
- Possess a valid driver's license or obtain one within 30 days of hire.
- Ability to work a minimum of five days a week, including weekends.
Driver's Edge Auto Repair is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.
