Service Advisor

1 week ago


Fort Worth, Texas, United States Asbury Automotive Full time
About Asbury Automotive Group

Asbury Automotive Group is a leading automotive retailer in the United States, committed to providing exceptional experiences for our guests and promoting a fun, supportive, and inclusive environment for our team members. Our culture is grounded in our North Star and Compass, and powered by our DRIVE values, which focus on becoming the Most Guest Centric Automotive Retailer.

Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at McDavid Ford Fort Worth. As a Service Advisor, you will be the face of the dealership for service customers, responsible for presenting and selling needed products and services in a professional manner. You will build rapport with customers to promote customer satisfaction and retention, while adhering to the manufacturer's published maintenance schedule and requirements.

Key Responsibilities
  • Greet customers in a timely and friendly manner, obtaining pertinent vehicle information
  • Actively promote and build rapport with customers
  • Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customers with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customers and technicians
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post-follow-up, resulting in return visits, increased sales, and admirable CSI
  • Strictly follow the manufacturer's warranty guidelines and procedures
  • Conduct business in an honest manner, maintaining the manufacturer's Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
  • Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
Benefits
  • Paid holidays and paid time off
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards (select management and front-line team members eligible)
Insurance and Retirement
  • Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
Learning, Tuition Assistance, and Career Development
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
Additional Advantages
  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive Employee referral program with bonus opportunities

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