Automotive Service Advisor

21 hours ago

Fort Worth, Texas, United States Meineke Full time

Job Summary

We are seeking a skilled Service Advisor to join our team at Meineke. As a Service Advisor, you will act as the liaison between our customers and our service technicians, working with customers to determine their vehicle problems and the services needed.

Responsibilities

  • Interacting with customers to understand their vehicle problems and explain the repair or maintenance process
  • Developing cost estimates for automotive repairs or maintenance
  • Advising customers on necessary/suggested services and options
  • Coordinate with automotive technicians to ensure timely completion of work
  • Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection
  • Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule
  • Building and maintaining strong, long-lasting customer relationships
  • Ensuring that the customers understand the work that was done and the charges involved
  • Managing administrative tasks such as paperwork and records related to the service provided
  • Order necessary parts and supplies to perform the repairs
  • Follow up with customers to ensure satisfaction and generate leads

Qualifications

  • High school diploma or GED required
  • Valid state-issued driver's license and clean driving record are required
  • Successful completion of a pre-employment drug and background screening
  • At least two years of experience in a customer service and or sales position OR as an automotive tech is required. Experience as an automotive service writer is preferred
  • General working understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

  • Meineke values personal and professional growth
  • Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements
  • Join a team of driven and talented individuals who share your passion for high-quality repair work
  • Experience a supportive and collaborative work environment that encourages growth and camaraderie

Compensation

$1,000.00 per week

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high-quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.

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