Automotive Service Coordinator

4 weeks ago


Fort Worth, Texas, United States SUPER TECH AUTOMOTIVE LLC Full time

Job Title: Front Counter Assistant

Job Summary:

We are seeking a highly organized and detail-oriented Front Counter Assistant to serve as the first point of contact for our customers. The ideal candidate will play a key role in ensuring a seamless customer experience, handling administrative tasks, and supporting the overall operations of the shop.

Key Responsibilities:

  • Greets customers in a warm and professional manner as they enter the shop or call for service.
  • Answers and routes incoming phone calls, addressing customer inquiries and scheduling appointments.
  • Coordinates with technicians to ensure accurate and timely communication of repair progress.
  • Processes customer transactions, including payments, invoices, and service orders.
  • Maintains an organized front desk area, including filing and inventory of service forms and documents.
  • Assists with administrative duties, such as updating customer records, preparing work orders, and managing schedules.
  • Informs customers about the shop's services, warranties, and promotions, answering any related questions.
  • Handles customer concerns and works to resolve issues efficiently to ensure satisfaction.
  • Tracks and restocks office and shop supplies as needed.

Qualifications:

  • High school diploma or equivalent.
  • Prior customer service experience is preferred, especially in an automotive setting.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in basic computer software (e.g., Microsoft Office, scheduling systems).
  • Ability to multitask and remain calm under pressure in a fast-paced environment.
  • Basic knowledge of automotive services is a plus, but not required; willingness to learn is essential.

Work Environment:

  • Fast-paced automotive repair shop with frequent interaction with customers and staff.
  • This position requires standing for long periods and occasional lifting of up to 25 lbs.

Compensation:

Competitive hourly wage, commensurate with experience. Benefits available after a probationary period.



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