Automotive Service Coordinator
4 weeks ago
Job Title: Front Counter Assistant
Job Summary:
We are seeking a highly organized and detail-oriented Front Counter Assistant to serve as the first point of contact for our customers. The ideal candidate will play a key role in ensuring a seamless customer experience, handling administrative tasks, and supporting the overall operations of the shop.
Key Responsibilities:
- Greets customers in a warm and professional manner as they enter the shop or call for service.
- Answers and routes incoming phone calls, addressing customer inquiries and scheduling appointments.
- Coordinates with technicians to ensure accurate and timely communication of repair progress.
- Processes customer transactions, including payments, invoices, and service orders.
- Maintains an organized front desk area, including filing and inventory of service forms and documents.
- Assists with administrative duties, such as updating customer records, preparing work orders, and managing schedules.
- Informs customers about the shop's services, warranties, and promotions, answering any related questions.
- Handles customer concerns and works to resolve issues efficiently to ensure satisfaction.
- Tracks and restocks office and shop supplies as needed.
Qualifications:
- High school diploma or equivalent.
- Prior customer service experience is preferred, especially in an automotive setting.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficiency in basic computer software (e.g., Microsoft Office, scheduling systems).
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Basic knowledge of automotive services is a plus, but not required; willingness to learn is essential.
Work Environment:
- Fast-paced automotive repair shop with frequent interaction with customers and staff.
- This position requires standing for long periods and occasional lifting of up to 25 lbs.
Compensation:
Competitive hourly wage, commensurate with experience. Benefits available after a probationary period.
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