Customer Service Specialist
2 weeks ago
Agency/Platform: Southeast Platform
About Acrisure:
Acrisure stands as a leading entity in the Fintech sector, merging human expertise with advanced technology to deliver a variety of financial products and services to countless businesses and individual clients. Our mission is to connect clients with solutions that safeguard and enhance their essential assets, encompassing Insurance, Reinsurance, Cyber Services, Mortgage Origination, and beyond.
With a workforce exceeding 17,000 innovative professionals across 21 countries, Acrisure has experienced remarkable growth, escalating from $38 million to $4.3 billion in revenue within a decade. Our organizational culture is characterized by an entrepreneurial spirit, fostering innovation, client focus, and an unwavering determination to succeed.
Job Summary:
The primary responsibility of the Customer Service Representative for Commercial Lines is to deliver outstanding service to our policyholders and potential clients by addressing their inquiries, resolving issues, and providing effective solutions. The ideal candidate will exhibit exceptional communication and problem-solving abilities, along with a solid understanding of insurance products and services.
Key Responsibilities:
- Respond to phone calls and email inquiries from policyholders and prospects.
- Provide detailed information regarding insurance products, coverage options, and policy details.
- Facilitate policy modifications, renewals, and cancellations.
- Investigate and resolve complaints from policyholders, billing discrepancies, and claims inquiries.
- Assist clients in the claims filing process and offer guidance on procedures.
- Manage escalated customer service issues and collaborate with team members to address complex challenges.
- Maintain precise records of customer interactions and update policyholder information as necessary.
- Encourage the adoption of additional insurance products and services among policyholders.
Education/Experience:
- High school diploma or equivalent.
- 1-2 years of customer service experience, preferably within the insurance sector.
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving capabilities.
- Bilingual skills are considered an advantage.
Acrisure is dedicated to fostering a diverse workforce. All applicants will be evaluated for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee.
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