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Customer Service Representative

2 months ago


Pelham, Alabama, United States TIRES AND ENGINE PERFORMANCE Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Tires and Engine Performance. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Handle customer inquiries and complaints in a professional and courteous manner.
  • Provide detailed information about our products and services to customers, including features, benefits, and pricing.
  • Troubleshoot and resolve product issues and concerns in a timely and efficient manner.
  • Document and update customer records based on interactions, ensuring accurate and up-to-date information.
  • Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on new features and technologies.

Requirements:

  • Previous experience in customer service, sales, or related fields is required.
  • Ability to build rapport with clients and provide exceptional customer service.
  • Ability to prioritize and multitask in a fast-paced environment.
  • Positive and professional demeanor is essential for success in this role.
  • Excellent written and verbal communication skills are required to effectively interact with customers and colleagues.