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Customer Service Representative
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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Tires and Engine Performance. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Handle customer inquiries and complaints in a professional and courteous manner.
- Provide detailed information about our products and services to customers, including features, benefits, and pricing.
- Troubleshoot and resolve product issues and concerns in a timely and efficient manner.
- Document and update customer records based on interactions, ensuring accurate and up-to-date information.
- Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on new features and technologies.
Requirements:
- Previous experience in customer service, sales, or related fields is required.
- Ability to build rapport with clients and provide exceptional customer service.
- Ability to prioritize and multitask in a fast-paced environment.
- Positive and professional demeanor is essential for success in this role.
- Excellent written and verbal communication skills are required to effectively interact with customers and colleagues.