GIS Training Specialist

6 days ago

Minneapolis, Minnesota, United States Esri Full time
About the Role

We are seeking a highly skilled and experienced Senior Instructor to join our team at Esri. As a Senior Instructor, you will play a critical role in delivering high-quality training programs to our customers, empowering them to get the most out of our innovative GIS software.

Key Responsibilities
  • Develop and Deliver Training Programs: Create and deliver engaging training programs through various formats, including in-person, virtual, and hybrid offerings, to enhance users' proficiency in ArcGIS software.
  • Grow User Skills: Identify and address skill gaps through targeted training sessions and workshops, providing ongoing support and guidance to users.
  • Ensure Sustainable GIS Workflows: Collaborate with customers to understand their business processes and requirements, providing guidance and training on best practices for designing and implementing sustainable GIS workflows.
  • Expand the Use of ArcGIS: Actively promote the adoption of ArcGIS across customer groups, identifying potential use cases and demonstrating its value through facilitation.
  • Communicate the Impact of GIS: Develop compelling narratives and visualizations to effectively communicate the impact of GIS, collaborating with Content Development and Creation teams to create engaging content.
Requirements
  • 5+ years of professional experience leveraging Esri's software capabilities with an emphasis on ArcGIS Desktop and/or ArcGIS Pro, with 2 years of professional experience in classroom facilitation and instructional delivery.
  • Ability to handle multiple responsibilities while prioritizing student needs.
  • Strong listening skills and the ability to incorporate feedback to continuously improve instructional delivery and course materials.
  • Proven ability to collaborate with multiple cross-functional teams.
  • Excellent verbal and written communications skills.
  • 20% travel time within the year to support an average of 10-15 onsite customer training sessions per year.
  • Bachelor's degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science, or related field.
Recommended Qualifications
  • Master's degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science, or related field.
  • Familiarity with web-based meeting tools.
  • Completion of an Esri technical certification and facilitation certification.
  • Demonstrated technical writing ability.
  • Up to 40% travel time, including international travel, to support an additional 10-15 customer engagements.

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