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Customer Support Specialist

2 months ago

Tallahassee FL USA, United States Compu-Vision Consulting Full time
Job Title: Customer Support Analyst B. Intermediate

Compu-Vision Consulting is seeking a highly skilled Customer Support Analyst B. Intermediate to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients and internal stakeholders.

Key Responsibilities:
  • Provide advanced technical support for audio-visual equipment, including installation, maintenance, and troubleshooting.
  • Assist in the setup and configuration of wePresent wireless presentation devices.
  • Responsible for the computer training facility, ensuring all desktop training computers are in good working order and the OS is up to date.
  • Assist in troubleshooting specialized applications, including Enterprise Electronic Document Management System (EEDMS), Primavera, and various engineering applications.
  • Perform other duties as assigned.
Requirements:
  • Advanced knowledge of Microsoft products, including operating systems, Office suite, and Outlook in a networked environment.
  • Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.
  • Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware.
  • Ability to perform advanced troubleshooting on various manufacturers of audio-visual equipment.
  • Ability to plan, organize, manage, and track projects.
  • Ability to communicate effectively both verbally and in writing.
Personal Attributes:
  • Able to be trusted with sensitive information.
  • Accountable team player who believes no task is too small or too big to tackle.
  • Possess a high level of honesty and integrity in all matters.
  • Experience at working both independently and in a team-oriented, collaborative environment.
  • Advanced interpersonal, written, and oral communication skills.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.