Customer Service Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented Customer Contact Specialist to join our team at the Division of Medical Quality Assurance. As a key member of our Communication Services Unit, you will be responsible for providing exceptional customer service to healthcare practitioners, responding to inquiries, and resolving issues related to licensure and certification.
Key Responsibilities- Provide personalized guidance to applicants and licensees regarding licensure requirements, issuance of licenses, and electronic fingerprinting.
- Communicate with internal and external customers to obtain and provide licensure information.
- Respond to inquiries from healthcare practitioners regarding licensure status, continuing education requirements, and fees.
- Independently research and handle technical issues to determine avenues and eligibility for registration, certification, or renewal.
- Maintain current information on licensees by reviewing documentation submitted by licensees and making required changes in the Licensing and Enforcement Database.
To be considered for this position, you must have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. You should also be proficient in using computer software and have a strong attention to detail.
What We OfferAs a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to grow and develop your skills. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.
How to ApplyIf you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].
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