Lead Client and Colleague Support Specialist

4 weeks ago


Tallahassee FL USA, United States CVS Health Full time
Job Title: Lead Client and Colleague Support Specialist

At CVS Health, we're committed to delivering exceptional service to our clients and colleagues. As a Lead Client and Colleague Support Specialist, you'll play a critical role in ensuring that our clients receive superior support and that our team members are empowered to succeed.

Key Responsibilities:
  • Manage client grievances and provide timely resolutions
  • Collaborate with the Supervisor and Senior Assistants to ensure seamless support
  • Provide information, feedback, and resolutions to client requests and inquiries
  • Support the team in completing tasks and ensuring accuracy
  • Triangulate tasks, balance efficiency with accuracy, and work in a fast-paced environment
Requirements:
  • 1+ years of experience in retail healthcare, preferably in a high-volume call center
  • 1+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
  • Strong comprehension, critical thinking, and problem-solving skills
  • Strong oral and written skills with emphasis on grammar, editing, and proofreading
  • Outstanding organizational and planning skills with demonstrated ability to prioritize workload and follow up
  • Ability to interact across all levels of management
  • Ability to work onsite in our Rhode Island office or in the vicinity of our Plantation, FL/Miami, FL locations
Preferred Qualifications:
  • Bilingual in Spanish
  • Previous leadership experience
  • 1+ years in training delivery, public speaking, or other comparable experience
  • Experience in call center technologies/applications
Benefits:
  • Competitive pay range: $38.82
  • CVS Health bonus, commission, or short-term incentive program
  • Full range of medical, dental, and vision benefits
  • 401(k) retirement savings plan and Employee Stock Purchase Plan
  • Term life insurance, short-term and long-term disability benefits
  • Well-being programs, education assistance, and development courses
  • CVS store discount and discount programs with participating partners
  • PTO or vacation pay and paid holidays


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