N-MRO Technical Support Specialist

2 weeks ago

Orlando, Florida, United States Lockheed Martin Corporation Full time
Company Overview:
Lockheed Martin Corporation is a leader in technological innovation and ethical business practices. We foster an environment where creativity and quality are paramount, enabling our employees to contribute to groundbreaking projects.

Position Summary:
We are on the lookout for dedicated individuals who exhibit resourcefulness and a strong work ethic. If you embody these traits, we welcome you to consider joining our team.

Our commitment lies in providing a comprehensive array of resources and inspiration to help you realize your full potential.

This role involves being an integral part of the N-MRO Technical Support Team.

Your responsibilities will include resolving Tier II support inquiries and acting as the primary contact for our N-MRO clientele.

Moreover, you will assist system administrators at various locations and collect detailed information from users to aid in troubleshooting technical challenges.


Essential Qualifications:
The ideal candidate should have the experience and expertise necessary for first-level support resolutions. A minimum of two years in a Customer Service or Helpdesk role is required. Proficiency in standard office software, including Microsoft Office Suite (Word and Excel), as well as database management, is essential. Candidates must be open to working alternate shifts or weekends.

Additionally, the ability to obtain and maintain DoD IAT Level II certification (Security+, CySA+, or CCNA) within 60 days of employment is necessary.


Preferred Skills:
We seek a highly motivated individual with strong technical capabilities in computer systems.

A degree from a technical institution or college is preferred, along with 2-3 years of experience in a customer service or helpdesk environment.

The ideal candidate should demonstrate a quick understanding of technical instructions and the ability to implement processes and procedures effectively.

Exceptional communication and customer service skills are crucial, along with a meticulous attention to detail and efficiency.

Furthermore, candidates should possess well-developed written and verbal communication skills, demonstrating the ability to collaborate with a diverse range of individuals, including both technical and non-technical customers, engineering and management staff, and personnel from related work centers.


Security Clearance Requirement:
This role necessitates a government security clearance; candidates must be U.S. Citizens to be considered.

Work Environment:
The selected candidate will have a hybrid work schedule, splitting time between remote work and a designated Lockheed Martin facility.

Flexible Work Schedules:
Lockheed Martin offers various alternative work schedules that provide additional flexibility for our employees. These schedules may include standard 40-hour work weeks or condensed options, allowing for more time away from the office, in addition to our Paid Time Off benefits.

Equal Opportunity Statement:
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Company Culture:
At Lockheed Martin, we leverage our passion for purposeful innovation to address complex global challenges and ensure safety. Our workforce comprises some of the brightest minds in the industry, making Lockheed Martin an exceptional place to work. We prioritize our employees by offering diverse career opportunities designed to enhance growth and agility. Our flexible schedules, competitive compensation, and comprehensive benefits support a healthy work-life balance.

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