Central Access Coordinator

5 days ago

Granite City, Illinois, United States Chestnut Health Systems Full time
Job Summary

Chestnut Health Systems is seeking a highly skilled Central Access Specialist to join our team. As a key member of our access team, you will play a vital role in facilitating access to mental health and substance use services. This role is based in Granite City and offers a rewarding opportunity to positively impact individuals in need.


Key Responsibilities
  • Respond to incoming calls in a professional and timely manner, utilizing trauma-informed care principles to provide support and assistance to individuals seeking services.
  • Conduct thorough screenings of consumers to gather demographic information and complete registrations in the electronic health record system.
  • Collaborate with consumers to determine appropriate services and document findings accurately and timely.
  • Schedule appointments and make referrals based on screening results, ensuring clear communication with consumers regarding appointment details.
  • Verify insurance coverage and document information according to established procedures.
  • Maintain a high standard of customer service, demonstrating empathy and professionalism in all interactions.
  • Participate in data gathering and quality improvement activities as assigned.
  • Attend meetings and training sessions, providing support to team members as needed.
  • Promote a trauma-informed, recovery-oriented approach in all communications with consumers and stakeholders.
  • Maintain confidentiality of organizational information and consumer data.
  • Perform additional duties as assigned by supervisor.

Requirements

We are looking for candidates who possess a minimum of a high school diploma and have at least 10 years of experience working in admissions, scheduling, or screening potential intakes for services. Alternatively, candidates with a Bachelor's degree in a helping profession or related administrative area are also encouraged to apply. Excellent telephone skills are required, along with the ability to communicate effectively with various stakeholders. Candidates must demonstrate effective problem-solving skills, the ability to handle conflict-related or emotional situations calmly, and proficiency in keyboarding and data entry. General knowledge of standard office procedures and equipment is essential for success in this role.



Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut's research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.



Chestnut offers a new salary structure and robust benefits.



EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

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