Stadium Account Manager

1 day ago

Washington DC USA, United States GardaWorld Full time
Job Title: Stadium Account Manager

Job Summary:

The Stadium Account Manager is responsible for directing and coordinating activities to obtain optimum efficiency and economy of operations and maximize profits in a baseball stadium or similar sports venue.

Key Responsibilities:

  • Ensure all day-to-day operations operate within the company's procedures, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative responsibilities.
  • Under the direction of the Area Manager/Regional Director, the Stadium Account Manager is responsible for the creation of staffing estimates, tracking estimated cost vs. actual cost, reviewing contracts for compliance, supervising company labor and subcontractors, and ensuring accurate payroll, invoices, and timely collections.
  • Suggest operation strategies to the Area Manager/Regional Director that improve execution and cost-effectively provide additional value, while safeguarding the company.
  • Effectively communicate goals to the game-day operations team and communicate with the broader organization, where applicable, and maintain accurate and up-to-date records necessary for processing internal and external reports.
  • Proactively communicate with and seek feedback from all customers, seeking to improve customer satisfaction continuously, meet with customers regularly to ensure we are meeting their needs, and share updates with leadership.
  • Supervise and coach subordinates in a manner that maintains morale, skills proficiency, and productivity, including mentoring, coaching, and developing subordinates, planning, assigning, and directing work, recruiting and training team members as required by business needs.
  • Responsible for the accurate (within 98%) and timely completion of all payroll records at the designated account(s).
  • Responsible for accurate and timely scheduling of staff, ensuring all open position(s) are filled within 96 hours of shift start time at the designated account(s).
  • Adhere to budget(s) set forth, including, but not limited to, overtime percentages (below 2%), labor percentages, profit rate, open post rate, revenue within account(s).
  • On-call weekends/evenings, outside of core business hours, as needed.
  • Up to 25% travel may be required.
  • Perform other duties and responsibilities as requested or required.

Requirements:

  • Valid Driver's License
  • Excellent management skills
  • Customer Focus - Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
  • Excellent communication skills, both oral and written
  • Leadership Orientation - Actively seeks ways in which to act as a role model, guide, develop, and mentor others within the Operations Department; Strong team leadership, team building, and facilitation skills
  • Initiative - Engages in proactive behavior and looks for new project opportunities
  • Adaptability - Responds effectively to changes in situation or information
  • Bachelor's degree in a related field or equivalent experience
  • Minimum of three years of previous operations, service field, or project management experience
  • Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
  • Ability to pass a background check

Working Environment:

  • The position is office-based, but it frequently requires working at or attending scheduled events in an outdoor environment.
  • The work environment characteristics described here represent those encountered by an employee while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

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