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Customer Service Coordinator
1 month ago
At Penske Truck Leasing, we are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our service department, you will be responsible for scheduling preventative maintenance requests, coordinating outside repairs, and managing the shop work plan to ensure exceptional customer service and productivity.
Key Responsibilities:- Develop daily and weekly workforce plans to maximize customer service and productivity.
- Communicate with customers regarding maintenance updates, schedule changes, and billing concerns.
- Ensure all Penske Rental units are maintained and prepared for customers.
- Coordinate with vendors to ensure quality and adherence to schedule for outside work.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Maintain shop productivity by optimizing the work plan.
- Collaborate with district billing clerks as necessary.
- 2 years of customer service experience required.
- At least 1 year of hands-on mechanical experience required.
- 2 years of supervisory experience preferred.
- High School diploma or equivalent required.
- Associates Degree, Technical School Degree, or Bachelors Degree preferred.
- ASE certification preferred.
- Competitive hourly rate of $25/hour or $52,000/year.
- Regular reviews and opportunities for growth and development.
- A dynamic and supportive work environment.
Penske Truck Leasing is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward.
