Customer Service Logistics Coordinator

5 days ago

San Francisco, California, United States CEVA Full time
Job Summary:

CEVA Logistics is seeking a skilled Customer Service Logistics Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to our customers and internal stakeholders. Your primary focus will be on coordinating efficient and reliable transportation services, ensuring timely delivery of goods, and resolving any issues that may arise.

Key Responsibilities:
  • Develop and maintain strong relationships with internal and external customers to ensure their needs are met and exceeded.
  • Assist with account management, including maintaining customer profiles, details, and service needs.
  • Address complex customer inquiries and concerns regarding shipments, billing, status, services, carriers, and other needs.
  • Manage document accuracy, requiring complex knowledge of customers, carriers, and procedures.
  • Oversee services that require special or expedited handling, track orders and shipments, and assist with tracing as needed.
  • Process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve with the appropriate groups.
  • Utilize databases, logs, and other sources to locate and verify information, typically complex in nature.
  • Run, analyze, and summarize operational reports and details, presenting information to coworkers or supervisors as needed.
  • Interface with airlines, shipping, truck, and related carriers to understand requirements, track shipments, or details, operations typically complex in nature.
  • Ensure compliance with company policies and procedures and maintain a safe and effective work environment, assisting others with understanding operational items.
  • Create and process invoices, review for operational accuracy, work with customers on questions and payment, and assist others as needed.

Requirements:
  • High School graduate or GED; Associates Degree or equivalent combination of work experience, preferred.
  • Two years of specialized logistics or related operations support experience.
  • Basic to Intermediate proficiency in Microsoft Office, Internet, web-based, and job-specific software applications.
  • Utilizes databases and systems to review and verify logistics and transportation information.
  • Ability to prepare operational reports, queries, and service information, as well as quotes and service details.
  • Ability to track and trace basic shipments or product, typically domestic and more complex.

What We Offer:
  • A dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
  • A comprehensive benefits package, including competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform offering discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands.
  • A team-oriented culture that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do.

About CEVA:
CEVA Logistics is a global leader in the logistics industry, providing innovative supply chain solutions to connect people, products, and providers worldwide. We are committed to delivering world-class solutions to our customers and creating a positive impact on the communities we serve. Join us in shaping the future of global logistics and become a part of our dynamic team.

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